terms of service

RETURN POLICY

As part of the nature of our business, our operations do not allow for adjustments to be made after a completed product purchase. If changes to a product purchase are desired, the order must be cancelled and resubmitted with the appropriate adjustments. There are no refunds to a finalized product order. 

 

Cancellations to a product order must be made within 24 hours. Once the 24-hour period has passed, the product order can no longer be cancelled. To cancel your product order within the appropriate time frame, please see the below requirements: 

 

* -    The cancellation request will be accepted only from the name and phone number associated with the submitted order. 

* -    Text the statement “I (name on order) require a cancellation of order (order number) in the amount of (order total)” to 1-242-818-4828.

 

There are no refunds to hair services rendered by Knock Out Beauty. If for any reason the client is unsatisfied with the hair service, the proprietor will organize one hair adjustment session to make the necessary changes to meet the client’s expectations.

CANCELLATION POLICY

We offer an exclusive, intimate, and one-on-one salon experience designed to get the client in and out as close as possible to predicted time.  You can conveniently cancel your appointments online up until 48 hours before your appointment. After that time you must call in to speak to someone directly DURING BUSINESS HOURS. During COVID-19, our ability to answer may vary so if you are unable to reach someone, please leave a voice message or email and that will serve as the time of cancellation. Cancellations at ANY time the day BEFORE or the day of your visit are subject to a $35 charge for Level 1 appointments (minus any additions) and $50 for ALL other services.
NO SHOWS are subject to full charge.

LATE POLICY

We have a 15 minute grace period for appointments. We reserve the right to cancel your appointment and charge a fee if you arrive more than 15-minutes after your scheduled time. Please prepare for traffic delays in advance.

Likewise, our goal is to get you started within 15 minutes.  We do our best to stay as close as possible to this and are likely to do outside of elements out of our control. 

TANGLES

Matted, knotted, and highly tangled hair is subject to a 

$25 charge. Please ensure that all previous up-do's and protective styles are removed and that the hair is detangled prior to your visit.

Of course a normal detangle, the essence of our hair, is included. 

We love children, however due to insurance restrictions and limited seating, NO children are allowed unless they are being serviced.

CHILDREN